Please see Part I, right here . As our story continues, I am now on the chat floor speaking primarily on the phone with Customers, though also taking random chats as well between calls. Starting to get into the swing of things, but still not completely at ease. I’ve managed to not break anything or anger anyone, so I figure I’m doing well enough. Many of our Customers are familiar with the feedback@hostgator.com email address, which is directly read by Management and is intended for use any time anyone has any complaints or praise about anything at all related to their HostGator account or the related support they’ve received. Thus far, I have assisted a few Customers who took the time to email in to let my Supervisor know about the quality of my work. It’s always nice to have nice things said about you by strangers.
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Memoirs of a Gator, part II