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5 Ways to Beef Up Your SEO This Fall

The post 5 Ways to Beef Up Your SEO This Fall appeared first on HostGator Web Hosting Blog | Gator Crossing . The autumn leaves are rolling in, signifying that now is a great time to beef up your SEO for the coming holidays. Most ecommerce websites receive more hits and sales in November and December than during any other time of the year. According to Comscore , online holiday shopping was up 14 percent in 2012, and the surge in online commerce is expected to increase even more during the 2013 holiday season. To make the most of the flood of buyers who will be hitting the internet this fall and winter, follow these five tips for seasonal SEO.   Create Keyword Rich Landing Pages Since holiday shoppers will be searching for specific terms, the best way to get traffic is to create landing pages around specific keywords. One useful aspect about Google’s new Keyword Planner tool is that it not only returns results for specific terms, but for groups of similar keywords. It also gives you historical performance information when you hover over the stats button. Here you can see that Google searches for terms related to “Christmas presents for kids” start to peak in October. You should also plug in known consumer shopping days like Black Friday and Cyber Monday. For instance, “Black Friday toy airplane sale” or “Cyber Monday smartphone deals.” You can also get insights from Google Trends. You can use this tool to look up historic information for your specific keywords, which will help you plan your promotions better. Publish your landing pages early with a “coming soon” message so that people can bookmark them and come back later.   Create Holiday-Specific Content Content Marketing remains one of the best, low-cost ways for businesses to promote themselves online. The easiest way to do this is through a blog. A company’s blog is where you share about your industry, products, services, and company goings-on. It’s where consumers go for news and information that can help them solve problems. Aside from text-based blog posts, there are other forms of content you can share, including: Infographics, charts, and illustrations Podcasts and guest podcasts ebooks and special reports for download Slideshows   Create content around holiday themes such as “Christmas decorating ideas” or “Great gift ideas for dad” (again, keyword research comes in handy here), but avoid creating run-of-the-mill content that we see every year. People want to see fresh content, so take some time to brainstorm on how to be unique while remaining relevant. This is also a good opportunity to create deep links to your landing pages. Remember that the point of content marketing is not to self-promote, but to offer valuable information to your customers. Also, don’t forget to make your content easily shareable. Use high quality images that will catch a reader’s eye, and make share buttons visible at the top and bottom of blog posts.   Create Backlinks After you’ve created new content and landing pages, it’s time to get some link juice.  Do this via your email newsletter and social media accounts like Twitter and Pinterest. Because of its visual nature, Pinterest is particularly great for promoting gifts. Start a Pinterest board around your holiday promotions, complete with keyword sets in the title and description. Also, don’t forget to link back from your boards to your landing pages and other content. Backlinks are essentially how people spread online information through word of mouth, so make sure your content is stuff that people would want to talk about and share. Start talking about your coming holiday promotions early so as to generate buzz, and give your links time to spread around. When creating a backlink profile, it’s important to remember not to engage in link scheming (see tip number five below). According to Google Webmaster guidelines, link schemes can include paying for native advertising (otherwise known as advertorials), engaging in large-scale guest posting, and using anchored keywords.   Run a PPC Campaign Although PPC requires a budget, starting out is still much more affordable than traditional forms of advertising. Running a successful PPC campaign takes some time and planning, which is why companies often opt to hire outside agencies to handle it for them. However, going at it on your own is feasible. Most companies start out with Google Adwords and Yahoo/Bing adCenter, though there are also other networks to choose from. Start out by conducting research to see which keywords are best to rank for, then get to work on creating PPC ads that will make you stand out. See Hubspot’s recent article on creating PPC ads that people will want to click.   Do Some Clean Up Have you reviewed Google’s Webmaster guidelines lately? This set of guidelines is what Google uses to determine which sites get rewarded for good SEO practices, and which get penalized for bad practices. This excellent resource at Feed the Bot highlights the most relevant aspects of the webmaster guidelines. Do an audit of your website (or hire someone to do it for you) to see if everything is in line with Google’s guidelines. That way you’re less likely to have the surprise of your life when your site is deindexed. As they say, an ounce of prevention is better than a pound of cure.   Fall is a prime time to revamp your SEO efforts to meet the coming holiday demand.  It’s also a good time to reevaluate your brand and sales goals, since they must be in line with your online marketing efforts. The truth is, most ecommerce sites don’t put as much time into holiday preparation as they ought to. With good research and some earnest legwork, you can make your website holiday ready. Continue reading

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Discounts and Deals Don’t Damage Online Brand Image

The post Discounts and Deals Don’t Damage Online Brand Image appeared first on HostGator Web Hosting Blog | Gator Crossing . As we approach the online holiday shopping season many websites owners are wondering about the value of offering coupons and discounts.  While some think that it can devalue a brand, we have found that it actually helps generate additional traffic and sales. A survey conducted by eAccountable in conjunction with our market research partner Clear Vision Research, provided valuable insight into consumers’ shopping habits as they relate to coupons, offers and cashback promotions. Our findings show that online coupons and deals are being used by those who can more easily purchase without discounts – the affluent.  The survey found higher income shoppers – women and those making above $100k per year – are more likely to use online coupons to find better deals. Respondents with an annual household income over $100k searched more than one website to find the best deal before making a purchase.  These online shoppers were also more likely to join a cashback, reward or loyalty website to get discounts.  In the last 12 months, 69% of respondents said they used an online coupon to make a purchase.  When looking at just the higher income respondents with yearly household incomes exceeding $100k, that figure jumped to 86%. Over 1,500 consumers responded to the survey, which was conducted for one week during the height of the December 2012 holiday shopping season.  There was approximately a 50/50 between male and females.  Read the entire report here . The majority of those surveyed use online coupons and the report shows that offering online coupons and deals do not cheapen a brand.  Rather, merchants can attract a desirable demographic with significant buying power,  by giving customers deals on their own website and through affiliate cashback, deal, offer and coupon sites these retailers and merchants work with. This research highlights just how much consumers value cashback, deal, offer and coupon websites and significant impact on the retail channel.  Whether the growth of online cashback, deal, offer and coupon usage was a result of the economic times, a flashback to offline usage or any other factors, the message was clear – discounted deals are here to stay. So, as you prepare for the 2013 holiday shopping season be sure to include and promote offers and deals with special landing pages and you’ll likely find that Q4 ends up being a very Merry Christmas for your bottomline.  *** Durk Price is the Founder and CEO of eAccountable , a Denver-based digital performance agency specializing in retail representation for clients including managing affiliate marketing, performance marketing, search, email, and social media campaigns. Continue reading

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10 Mistakes You Are Making On Your Homepage

The post 10 Mistakes You Are Making On Your Homepage appeared first on HostGator Web Hosting Blog | Gator Crossing . Your Homepage: The trusty introduction of your company website to the rest of the world. As the old adage goes, first impressions are everything. So what is your home page saying about your website, and your company as a whole? If the main page of your website is guilty of any of the following ten offenses, it’s probably time to make a few changes.   Mistake #1: Hiding contact information. A study conducted by Small Business Trends found that of the 200 small business websites they studied, 70 percent with a phone number didn’t display it in a prominent place. Thirty-eight percent had their email address stashed away in a hard-to-find place. Furthermore, 68% didn’t include an email address on their home page at all. Always make your contact information visible. You want to make it as easy as possible for customers to reach you.   Mistake #2: Not using analytics. If you’re not using analytics by now, you’re missing out on valuable information about the effectiveness of your website. Analytics show you things like what content is most popular with your readers, the number of inbound links to your site, who is linking to your website, and more. Using Google Analytics is free, and it doesn’t take much effort to set up.   Mistake #3: Autoplay audio or video. Have you ever visited a website and a song or advertisement started playing out of nowhere? If so, then you know that autoplay media can really detract from user experience. However, there are exceptions to this. Author and mentor Christine Kane has an autoplay welcome video on her website’s landing page. In an industry like personal mentoring, a welcome video can help to convey personality and feelings of connectedness. But for the most part, let your visitors be in control of what they see and listen to.   Mistake #4: Poor navigation. Your navigation is the gateway to the rest of your website, so making it difficult to use isn’t a good idea. Putting your navigation in a non-standard location, using too many buttons, or having your navigation out of order can have a negative impact on usability. Keep navigation at the top of the page, limit it to only important links, and put your most important items first. Studies show that users expect the navigation bar to be at the top of a page, and read from left to right.   Mistake #5: No search box. This is especially critical for websites with large amounts of content. Today’s internet users are accustomed to using search to finding things online. Put a search bar on the top right of all of your pages to make things easier to find for user. This will also offer a valuable metric for you to use later since you’ll know what people are searching for within your website.   Mistake #6: Difficult sign-up forms. Research shows that the more fields a registration form has, the more it will frustrate the user. Limit your forms to only the most necessary items like first name and email address.   Mistake #7: Not split testing. Yes, you’re busy, and you might feel like you don’t have time to split test. But split testing gives you a great opportunity to improve on your site’s conversion rates.  If you already have a good amount of traffic, you should be split testing home pages.   Mistake #8: Not enough white space. White space is the space between text and images on a web page. As an analogy, imagine driving home, opening your garage door, and being met with boxes, furniture, and other items that crowd every square inch of your garage. There is no way you’re getting your car in there until you move some things out of the way. When it comes to page layout, most would underestimate the importance of white space on a home page. However, your website can look cluttered and unattractive without it.   Mistake #9: Not capturing emails. Most internet marketers would say “the money is in the list,” and this is quite true. You’ll have a better time marketing to those who have already shown interest in your website by giving you their contact information. Include a sign-up form on your homepage for people to opt in to your newsletter or updates.   Mistake #10: Poor readability. Even if you have killer copy on your home page, it won’t mean much to your visitors if it’s unreadable. Avoid using fonts that are too small, and make sure that your background colors contrast well with the text. This is also one reason why testing your website across devices and browsers is so essential. A page that renders well in Firefox may not show up the same in Safari.   Your homepage can either make or break the rest of your website, so make sure that you’re doing it right. Not only is it good for conversions, but your visitors will be more likely to revisit a website that’s attractive as well as informative. Continue reading

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How to Measure Website Success

Every website is different. What might be considered successful results for one website may be lackluster for another. To measure your own site’s success, you must first define what success means to you and develop a clear picture of how your website is performing according to these metrics.   What is the Purpose of Your Website? To start, ask yourself about the purpose of your site. Was it created to sell products? To boost fundraising efforts? To engage consumers in a particular niche? Defining the purpose of your website is essential to defining its success.   Setting Good Goals Next, you need to set some clear goals that coincide with your website’s purpose. When devising goals, consider the following questions: Are your website goals tied in to the overall goals of your organization? Are your goals measurable? Are they challenging, yet realistic? Are they set in a specific time frame? Do your goals depend on specific website visitor actions? (Signing up for a newsletter, buying a product, etc.)   As an example, say you’re a business owner who sells jackets online. Your organizational goal is to generate revenue through jacket sales, so one goal of your website is to get visitors to buy jackets (a specific website visitor action). Your goal might be to sell 500 jackets per month through your website (which is both measurable and constrained by a specific time frame), up from the 400 you sold last month (which is challenging, yet realistic).   Metrics That Matter Website metrics are a way to measure how people are interacting with your website. When you keep track of web metrics, you’ll be able to see what’s working on your site and what needs improvement as far as web traffic and conversions go. Here are some metrics that you should be tracking – no matter the purpose of your website: Conversion Rate: This metric measures how many people are performing your website visitor action. Conversion rate is given as a percentage, and is based on the number of people who convert versus the number who leave your website without taking the desired visitor action. Exit Pages: This statistic lets you know what pages your visitors are exiting your website from. This data, along with the conversion rate metric, can help you to optimize your sales funnel. Know what pages within your sales funnel people are exiting on and improve on those pages in order to maximize conversions (although, keep in mind that some pages – like your “Thank You” page – are natural exits). Unique Visitors: This numbers tells you the number of individual people who visit your website in a given time period, usually daily. This is more significant than just measuring page views. Page views can tell you that you had three visits to your website in a day, but not if it was the same person visiting three separate times. Referrers: This data tells you where your visitors are coming from and can be extremely helpful in measuring and strategizing your marketing efforts. Top Keywords: This important metric tells you what search engine keywords are leading people to your website. Top Internal Search Keywords: Don’t confuse this with top search engine keywords. This data tells you what people are using the search box on your website to search for. This could be helpful in determining what content on your website is most popular, or if there’s something you’re missing on your site that people are expecting to find. Top Search Engines: This metric tells you what search engines people are visiting your website from, which can be useful when it comes to prioritizing SEO activities. Average Time Spent: This number lets you know how much time people are spending on your website and individual pages, and it’s a good way to measure the quality of your website. Bounce Rate: Your bounce rate is a measurement of how many people visit your website and then leave after only viewing the page they landed on. In other words, it tells you if your website is driving traffic away before engagement can occur.   When you measure your website metrics, you gain valuable information that will help you to achieve the goals you’ve set. If, for example, you see that the most visitors to your jacket sales website arrive by searching Google for “winter down jackets,” you can use that information for both marketing and optimization purposes.   Measuring Metrics Given the importance of a website’s metrics, there are plenty of tools to choose from when it comes to measurement. Google Analytics is free and perhaps the most popular tool for measuring website metrics. Google Analytics not only lets you measure the success of your website, but also lets you perform split testing, helping you to turn your analytics data into actionable steps towards improvement. Piwik is another free tool that can be hosted on your own web server. It offers many of the same features as Google Analytics, but since it’s hosted on your server, you’re the only one that sees the stats. If you master Google Analytics and want to get deeper into your website’s analytics, Deep Log Analyzer is a good option. It’s not free, but it’s easy to use and could prove useful in further optimizing your website for conversions. Remember that measuring the success of your website is two-fold. First, you must set your website’s goals, and then you must measure how your website is performing. Consistently revising your goals, measuring your website’s performance, and making improvements are surefire ways to improve the success of your website. Continue reading

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Keep it Classy: How to Handle Negative Social Mentions

Social media is a powerful tool for engaging your customers, but it can also be a double-edged sword. Web 2.0 has largely put the fate of businesses’ reputations in the hands of the consumers. Arizona restaurant Amy’s Baking Company learned this the hard way when they engaged in perhaps the most out-of-control brand meltdown in Facebook history. Take some cues from the fiery owners of Amy’s so that you know what not to do in response to negative social mentions.   What NOT to Do Never reply in all caps The owners, Amy and Samy, posted quite a few of their status updates in all caps, no doubt to add emphasis. This is basic online etiquette and should go without saying, but on the internet, typing in all caps is considered shouting. Not only that, but readers don’t take you seriously when you do it. You don’t need to add extra emphasis to your message. Let the words carry themselves. Do not reply to everyone Amy’s Baking Company quickly gained popularity on Reddit when a member posted a video of the restaurant when it was featured on Ramsay’s Kitchen Nightmares. The video drew a slew of comments, which the owners drew attention to on Facebook. This in turn drew a slew of Facebook comments, which drew more responses from the owners. You can see how this can escalate quickly. Not all negative comments warrant a response. Do not name call The owners called respondents names like “idiots,” “little kids,” and even went so far as to use profanity in their Facebook updates. This should also go without saying, but don’t call your customers names. Even if they insult your product, insult your wife, and question your parenting abilities, just don’t do it. Leave out your personal views The Amy’s rants contained quite a few uncomfortable comments about religion. Your goal should be to resolve the problem, not to have a rousing debate or convince others of your beliefs. Even if the customer is the one trying to engage you in discussions about religion or politics, stick to the issue at hand. Do not engage in public arguments As Amy and Samy have proven, public disputes tend to draw attention. You don’t want your customers to see you as unprofessional and combative. Avoid hashing out disagreements for all of your followers to see. Do not blame the customer Samy ended one status update in which he was defending the restaurant’s prices with “Do not blame us because you cannot afford quality.” Even if the customer is scathing in their rebuke of your practices, avoiding putting the blame back on them. You don’t want to come off as a business owner who responds to criticism by avoiding responsibility. Do not go on television and behave badly Viral video is real. If ever your business is featured on television, put your best face forward and avoid unprofessional behavior. Otherwise, you could find yourself with more negative social mentions than you can handle.   What to Do Instead Reply with empathy Put yourself in your customer’s shoes and try to understand why they’re upset. Try to imagine how you would want a business owner to respond in that situation. Ask questions Amy and Samy are also notorious for their indignant replies to negative restaurant reviews on Yelp. Instead of being defensive, try to clarify on the situation and why the customer is unhappy. This also shows that you’re serious about getting the issue resolved. Stay professional Avoid injecting your personal opinions and beliefs into the conversation. Make the goal to resolve the conflict at hand, not to win an argument. Hold conversations privately Instead of handling the negative mention in the comments section, invite the customer to call or email your customer support department. If necessary, encourage them to contact you directly. Moderate your social media Trolls do exist. Just because someone is dissatisfied with your business doesn’t give them permission to post spam and flame your Facebook page. Create a social media policy, make it available to the public, and boot those who violate it. Take advantage of constructive criticism Sometimes a customer’s negative social mention can help you to improve your products and services for the future. Use feedback to your advantage when it is constructive instead of dismissing it. Apologize when needed Never act too big to apologize if the problem was on your end. A simple apology can do a lot to diffuse the situation.   For the most part, social media is meant to yield positive results for businesses. However, as in the real world, businesses should be prepared to deal with unhappy customers from time to time. This isn’t always a bad thing. Constructive feedback can help you improve your business in the future. As for destructive feedback, you can always hit the block button. Continue reading

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