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How To Develop A Clear Voice For Your Brand

The post How To Develop A Clear Voice For Your Brand appeared first on HostGator Web Hosting Blog | Gator Crossing . There are many elements of your business that contribute to its success, but perhaps the most important (and intangible) is your brand. From the visual design of your ads to the reputation of your customerservice team, your brand has a voice, and identifying it can improve many aspects of your operations. By understanding the importance of this voice, identifying the characteristics that articulate it, and honing in on your desired perception, you too can take advantage of this powerful tool.   Understanding Voice First, it’s important to understand what “voice” is in a marketing sense. Simply put, it is how you say things and what language you utilize when talking about your products, services, and business. Your voice creates a culture that your customers will recognize and relate to. If properly implemented everything your business produces (emails, website copy, social media messages, etc.) will all have this same tone. Well utilized, a clear voice will connect you to your customer through consistent rhythm, pacing, word choice, and aim.   Defining Your Identity So how can you craft this elusive unique voice for your brand? The key lies in identifying the following three traits: ● What your brand is ● Who your target customer is ● What you sound like Maintaining a voice that’s consistent with your current marketing efforts will help strengthen your reputation, identifying your target customer will help craft a voice that resonates with them, and determining what your voice will sound like will help craft the language you use. While these items can be challenging to nail down, the following steps will help you identify the points that separate you from competitor and help you craft a clear voice that communicates efficiently and personally with your customers: 1. Identify your company’s values- Why was your company started? What is the driving force as to why you are in business? It should be clear from your mission statement, catch phrase or tagline. 2. Pinpoint any basic human values your company embodies- Perhaps your company is more spiritual focused or abstract. Identify what these are. 3. Note what it is about the way your company works that is different- What makes you stand out from your competition? Noting this difference will help show you your priorities and values.   Constructing Your Message Once you have distinguished yourself and know clearly who you are it is time to select language. There are several linguistic considerations to weigh. The first is formal vs informal language. This will largely be denoted by your audience. Ask your team which will appeal more to your customers: “Here is an opportunity we would like to bring to your attention” or “Hey there is going to be a great sale coming up!”? The next is technical vs. simplified language. Depending on what kind of business you are and the education level of your base audience your vocabulary will need to accommodate their reading level. In addition, B2B and industrial organizations will need to deliver language that meets the technical knowledge of their target audience. Among the more subtle aspects of your voice is colloquial language. If you can make pop culture references and the vast majority of your audience will understand them, inserting some slang into your voice is an option. However if you have an older or more traditional audience you might want to stray away from these. This can be largely dependent on the geographic location of your audience. The final and most niche consideration is swearing. Rarely there are companies who can get away with swearing as part of their brand voice. Less extreme swear words such as “hell” or “damn” might seem insignificant to you but can still have an impact with your audience. If it is a significant part of your voice proceed with caution.   Once you have developed a clear banding strategy craft your brand voice is an essential next step. A clear brand voice is a simple tool to help your consumers relate and better identify with you, improving your customer service, recognition, messaging, and revenue. web hosting Continue reading

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The Spark: A Startup Is Born

The post The Spark: A Startup Is Born appeared first on HostGator Web Hosting Blog | Gator Crossing . Editors Note – Cy is a friend of HostGator, currently pursuing entrepreneurial dreams in Silicon Valley. We have asked him to share his adventures. *** Every once in a while, that elusive flash of inspiration delivers the seed of an idea.  It seems innocuous at first, but it lives and grows in the back of your mind; you can’t shake it.  It make take years to come to the fore, but it never fades.  For me, that is exactly how Contastic became a company.  What follows is our story. From the moment I walked in the door to my first sales job at Microsoft, I knew that sales is a winner-take-all business.  The top performers close ten times more deals than the average rep.   After spending a bunch of time with the top performers, I still couldn’t quite put my finger on exactly how they were accomplishing such remarkable numbers.  Their close rates and techniques seemed just about the same as everyone else; why were their results so spectacular?   The Epiphany My epiphany came when I saw their prospect lists.   The best sales people had massive funnels 10+ times larger than those of everyone else.  They would progressively farm this list to surface deals – ensuring they stayed in touch with as much of their network as possible.   Contastic’s dashboard, showing your engagement with your contacts.   I use the word “surface” because that truly is the key to great sales.  It’s all about discovery – not conversion.  It’s really hard to talk someone into buying anything they don’t already want.  Instead, it’s more efficient to simply discover who is already looking to buy – and then be in the right place at the right time to sell to them. My observations are further backed by research (don’t take my word for it!).  The first wake up call comes from Gleanster Research, which published that 50% of leads are qualified but not yet ready to buy.  This points directly to a need for lead nurturing to stay top of mind with those leads until they’re ready.  And Forrester drove it home by showing that companies that excel at lead nurturing generate 50% more sales-ready leads at 33% lower cost.  The numbers don’t lie!   Staying in touch: The Hard Way This transformed the way I thought about sales, from being an act of persuasion to a feat of engineering.  It was about designing a process that would efficiently surface and qualify leads through prospecting.  I built a massive thousand-row Excel sheet of every person and every customer I had ever met.  I’d record interactions and, on a quarterly basis, I’d try and reconnect with everyone on the list.  By the end of my three years I became a top rep. This was, however, a painful and awkward process.  I’d have to search for each person’s email to figure out when we last spoke and on what topic.  Crafting a personalized email then required several more minutes, and often times I’d simply be sending a no-value-add checking email (“Hey X, how are things with you?”).  For high value contacts, I’d take 20-30 minutes to find an interesting piece of news or research to send them – as a way to (I hoped) at least contribute some value to their life.   Staying In Touch: The Right Way I thought – why can’t I give this VIP level of service to all of my contacts ?  Why can’t the lead nurturing process be automated to provide personalized service to every customer and prospect? This idea sat in the back of my head as I was swept into my first startup (cimls.com) where I saw realtors struggle with this exact same problem – staying in touch with current prospects and past clients.  I witnessed this every single day in business school as well, students networking with each other and talking with different companies to find jobs. Lost connections and lost opportunities, simply because it was too hard to stay in touch. When I graduated in 2013, I knew I had to build this tool to help people stay in touch.  I moved out to Menlo Park, CA – with nothing more than 5 boxes of my belongings via UPS to pursue my dream of building Contastic –a platform to help professionals stay in touch.  How can one recent grad convince others to join him, build a product, find customers and realize his dream?   Stay tuned for the next post: Perilous Pivots – When A Dream Meets Reality ***   About Cy I’m an engineer who loves to sell.   My career started out in big data engineering for Microsoft evolved into a sales role that landed me as the founder of Contastic .  I bring the hard data-driven approach of an engineer to the softer science of sales.  It’s always a pleasure for me to meet new people and help them evolve their sales practices.  You can find me online at cykho.com . web hosting Continue reading

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Where To Go When You Can’t Think of New Content Ideas

The post Where To Go When You Can’t Think of New Content Ideas appeared first on HostGator Web Hosting Blog | Gator Crossing . Content creation is not an easy task. The Internet is rife with copycats and un-original ideas. The difference is, you’re running a business, and your ideas fuel a resource that turns readership into profit. When you can’t afford to let writer’s block slow you down, here are some powerful resources for getting the wheels turning again.   Mine Your Data If you have a body of content, then you also have a body of ideas. Past blogging successes should inform future topics, and analytics provide insight that can help guide content creation and dig you out of your creative rut. Look at your analytics platform and see which posts have received the most views. This alone isn’t necessarily and indicator of success, but if traffic on the page has remained consistent for some time, then you’ve likely stumbled upon a winner. Consistent traffic signifies that the piece has become a reference for others, resonating with your audience and maintaining traction as a result. Monitor trends in high-performing content and leverage them to generate new ideas. If you’re an industrial supplier, a series of posts on safety with consistently high traffic should indicate that the subject is of great importance to your customer base. Additional posts on safety, or subjects like compliance, which feed into the topic, will likely find success, giving you new material with which to work.   Tap Your Co-Workers When your job is to create ideas, it’s easy to miss the forest for the trees. Step outside your creative box and into the field where the work gets done to find new insights. Colleagues work within your business, creating solutions that help customers on a daily basis. For this reason, their understanding of customer concerns and the intricacies of your operations can be of great value when creating new content. Ask for suggestions, hold round-table discussions, or ask for guest posts to give your blog a new voice and a new lease on life.   Scout Social Media Just like numerical analytics, social media can be a gold mine of ideas. Users on social media are inundated with content every day, only stopping to interact with posts that actually resonate with them personally. High-performing posts can indicate that a topic is of importance, suggesting new ideas and alleviating your creative burden. Comments on social media posts may also offer suggestions. In the aforementioned example of a safety series, comments to the effect of “how do we do this in our business?” may hint that follow up posts for developing your own safety practices would do well. Read between the lines of reader interactions and you’re likely to find a great deal of inspiration in the process.   Monitor the News As an entity of authority, your insight is trusted. At no time is that insight more appreciated, however, than when it becomes relevant in the news. Wildlife researchers, for example, were treated with additional media attention during the Gulf oil spill, due to the fact that their unique perspective offered direction in a confusing situation. Keep an eye on the news and look for opportunities to give comment. Doing so not only positions your blog and brand well, it also automates the process of inspiration for you. The aforementioned industrial supplier may see an industrial accident, for example, and provide tips for clean up and proper handling of volatile chemicals, achieving relevance and value simultaneously.   Check Out the Competition It’s sometimes difficult to admit that your competition does something well, but their strengths can become your boon. Visit your competitors’ blogs and see what topics are occupying their pages. Copying ideas whole-cloth is not recommended, but trends in subjects can help give you ideas for new territory, providing the chance to turn their insight into your traffic.   Ask Your Audience When you’re looking to hit a home run with each post, few methods work better than simply asking your audience. Gauging trends and assessing the potential of posts pales in comparison to direct requests for topics. When the ideas no longer flow, go to your most trusted asset and simply solicit topic requests. Doing so will provide a wealth of new insight and provide an engagement opportunity that gives readers a personal stake in your blog, turning one-time visitors into devotees.   Your content marketing is only as good as your ideas, and when your ideas seem to evaporate, it’s important to know where to turn. Your owned assets, social interactions, national relevance, and competitors all offer inspiration that can get your creative efforts back on track, so don’t despair the next time that killer topic simply won’t appear. Utilize your not-so-obvious assets and your business blog won’t miss a beat. web hosting Continue reading

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The Case for Simplifying Website Navigation

The post The Case for Simplifying Website Navigation appeared first on HostGator Web Hosting Blog | Gator Crossing . In world of online shopping, a website should be thought of as part of your product or service. Derek Halpern of Social Triggers recently asked 15 participants to give feedback on a website which was purposely ill designed to study the effect that website design has on buying influence. 94% of the feedback focused on the design and layout; 6% was focused on the business. The most common complaints were things like complex layout and lack of navigation aids, and caused customers to trust the site less. Below are some common layout mistakes, and how to fix them.   Three Clicks Rule Website navigation doesn’t need to be complicated; in fact, simpler navigation is often more effective. The Golden Rule of website navigation is the 3-Click Rule: all pages on your site should be accessible by three clicks or less. Customers aren’t the only ones who don’t have the patience to go past three pages; neither do search engine crawlers. Any content or information past three pages won’t be seen and might as well not exist.   Use Tags to Categorize Pages Organizing an index of products or services can be tricky; the content of a site is expected to be unique, but the navigation of a site is supposed to be as predictable as possible. Poor structure is likely to turn off users who are unable to find what they are looking for. The least complicated way to structure pages would be an A to Z index of all pages. Of course, this makes a couple of fatal assumptions: it implies that the user knows exactly what they’re searching for, and that they know the exact name under which to find it. Because these conditions are very rarely true, the best option to organize content neatly in the navigation bar is to start off with broad terms that gradually become more specific. Assigning pages to each category requires tags. In website navigation, there are three types: crucial, optional, and irrelevant. Crucial categories are categories that are important to all users, and have very little—if any—overlap. Examples of crucial tags for a clothing site would be “Men’s”, “Women’s”, and “Kids’”. Using only crucial tags, it should be possible for a user to find relevant information. Optional tags further refine the search results, but are not necessary for all users. Sticking with the clothing store example, an optional tag would be the brand. Only after a user has chosen gender (“Men’s”) and type of clothing (“Pants”) would they be presented with the option of selecting a brand. It is entirely possible that a user cannot select an optional tag, and simply browse all Men’s pants, but the option to further refine the search is available. Irrelevant categories, in short, are irrelevant to the users and are used for organizational purposes on the back-end of the site. These sorts of tags include word count and date added.   Go Home On every page of the site, there should be the option to immediately return to the home page, whether it be a link that states “Click here to return to the home page” or by clicking the logo at the top of the screen. This gives users the option to restart their search and explore the site further.   Create a Sitemap Sitemaps serve multiple functions. They give users a complete overview of your site as well as assist search engine crawlers in navigating your site. In fact, failing to incorporate a sitemap can pose a serious threat to your search engine rankings. Best of all, a sitemap is painfully simple to make. Sites like www.xml-sitemaps.com/ will create a sitemap for you, then all you have to do is add it to the “public_html/” folder of your site.   Conclusion What’s been detailed here is only the tip of a very complicated iceberg, but taking the time to properly categorize your site will make it easier for customers to find the information or products they are looking for. Customers can be surprisingly fickle when it comes to online experiences, and a poorly structured site could be costing you countless customers and killing your search engine rankings. web hosting Continue reading

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Infographic: Growing A Sustainable Web

The post Infographic: Growing A Sustainable Web appeared first on HostGator Web Hosting Blog | Gator Crossing . It remains important to ensure that any negative impact we have on our environment is minimized.  HostGator makes every effort to remain a green webhost, however the Internet as a whole is likely causing more of an impact that one might imagine.  Our new infographic sheds some light on this issue and even provides some helpful tips on how to minimize your (virtual, but not virtual) carbon footprint.   Going Green: Growing A Sustainable Web via HostGator web hosting Continue reading

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