Tag Archives: checkout

7 Tips to Choose a Website Design That Converts Customers

The post 7 Tips to Choose a Website Design That Converts Customers appeared first on HostGator Blog . Your website design has a lot of work to do. It should look professional, make it easy for visitors to find what they need, and show visitors why you’re the person to do business with. But the most important thing a good design does is help to close the deal. How can your website’s design help convert visitors into customers? Here are 7 must-know tips to get you started. 1. Start with SSL SSL certificates aren’t part of your website’s design, but I’m including them here because your site’s SSL status is often the first thing visitors notice. It can be the element that determines whether they stay or flee. When you have an SSL certificate for your site, your domain name starts with https instead of http. And the green padlock symbol will show up next to your URL in visitor’s browser bars. People trust the padlock. SSL is important for three reasons: Most browsers flag sites without SSL as “not secure”. Sometimes that warning scares visitors off. SSL matters for SEO. Google has used SSL status as a ranking signal since 2014, and in a search-result ranking tie between one site with https and one with http, https wins. SSL encrypts the data your customers enter on your website. That stops hackers and data thieves from stealing personal and payment information. This protects your customers and your business reputation. Did you know? All HostGator plans come with a free SSL certificate . 2. Mobile Formatting Matters Your website must display beautifully on a mobile screen. Mobile-first design is the cornerstone of modern websites because so many of us spend so much time browsing on our phones. You can find mobile friendly templates for WordPress websites or you can hire a designer with a strong portfolio of mobile-first designs. 3. Make a Great First Impression With Your Product Pages This doesn’t mean you have to throw all your company information on every product page, but it’s important to remember that any of your product pages maybe the first impression a visitor has of your website. Let’s say you sell gear and supplies for exotic birds. You may have a fantastic home page, but maybe visitors are arriving at your site through searches for cuttlebones or parakeet playgrounds or parrot perches—and they go right to those product pages from their search results. Each of those pages needs to include your company name, a brief summary of your shipping and returns policies, pricing, and a navigation menu that lets them quickly explore the rest of your website without having to hunt around. 4. Invite Visitors to Linger with Category Landing Pages We’ve blogged before about the importance of structuring your product categories so they’re easy for search engines and human beings to navigate. And each category page is prime real estate for product photos, keywords, and informative content that can help your customers decide what to buy. Back to our exotic bird website example. Let’s say your product categories are food, treats, grooming, health, habitats, and toys. Your habitat category page should include photos of your most popular cages, perches, and playscapes, along with descriptive text that includes the keywords people use to find your products. This is the ideal place for a guide explaining how to choose the right enclosure or a checklist of must-have elements in a bird enclosure. All this content, if it’s tagged and written properly, can help boost your SEO and show customers that you’re a resource for information as well as products. 5. Make Your Calls-to-Action Count Every page on your site should include a call to action (CTA). A CTA is a short statement telling your visitors what you’d like them to do next. For example, on your exotic bird habitat category landing page, your CTA is “find your bird’s new roost now.” On product pages, the CTA is “add to cart.” You can also have a secondary CTA for people who aren’t quite ready to take the plunge—”add to wish list” or “save for later.” On the cart page, the CTA is “checkout.” At every step of the way, your CTA gives customers a little nudge to take the next step toward conversion. That’s sales psychology 101. It’s also super important in an age where most of us have a bunch of browser tabs and apps open at once and our attention is highly fragmented. 6. Create a Low-Friction Checkout Experience So, you have a parrot parent visiting your site, reading your content, choosing a new enclosure, adding it to their cart, and hitting the checkout button. This next part of the website must be designed properly to keep that customer from abandoning their cart. Between 70 and 85% of all e-commerce carts get ditched before customers complete their purchases. Part of the reason is bad checkout design that makes customers work too hard to give stores their money. Design your checkout so it requires as little effort from your customers as possible, while remaining secure and protecting you from potential fraud. Let your customers auto-fill their name and address information. Don’t make them create an account to check out. Let them use an online payment service like Square or PayPal so they don’t have to fish around for a credit card. Design it right, and your customers are more likely to convert.   7. Consider Outsourcing Your Website Design to Experts There are plenty of resources for designing your own website, especially if you’re using WordPress, because there are so many templates you can buy or use for free. If you’re not confident in your design skills or would rather focus on other aspects of your business, you can hire a design service with experience building mobile-friendly websites. Ready to get started? Sign up for professional website design services from HostGator and outsource that process today. Find the post on the HostGator Blog Continue reading

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Top 10 Online Payment Methods for eCommerce Sites

The post Top 10 Online Payment Methods for eCommerce Sites appeared first on HostGator Blog . There are a few main features that every eCommerce website must have to do business. Perhaps the most essential of them all is a way to get paid. If you can’t take online payments, then the main goal of your business—making money—is impossible. In the competitive online marketplace, having one way to accept payments is required, but having multiple could put you at an advantage. eCommerce businesses have a number online payment methods to consider, each promising to provide an intuitive and secure checkout experience. To make sure you’re providing the best payment methods to your visitors (and capturing as many sales as possible), here’s the main information you need to know about online payment methods and the top options available. What are Online Payment Gateways? Online payment gateways are the eCommerce services that process payment information for websites. Online payment gateways offer two main benefits to eCommerce businesses:   1.They make the checkout process fast and easy. Have you ever started to make a purchase only to realize that the process of buying the item took too long and required more work than you were willing to do? The average rate of shopping cart abandonment —people who expressed a clear intent to buy and then didn’t—is around 70%. If your checkout process puts barriers in the way of making a purchase, the likelihood that you’ll lose sales because of it is high. A good online payment gateway makes the process simple and intuitive so you capture most of those sales rather than losing them.   2. They provide encryption to keep your customer’s information secure. The threat of identity theft means that every online transaction a customer makes requires trust. You have to make sure that the sensitive information they provide you is protected from hackers around the web that seek to steal credit card information from vulnerable sites. Since online payment gateways specialize in processing financial information, they have the proper encryption and safety features to keep your customers’ information safe.   Why Offer Multiple Online Payment Methods? While it’s possible to get by with one safe and easy online payment method, many customers are starting to have the expectation of using their favorite payment methods on sites across the web. With the growing popularity of services like PayPal, Square, and Apple Pay, customers are increasingly able to checkout on a variety of websites without having to spend time adding all their payment and address information for each purchase. Instead they only have to log into an account they use regularly, and in many cases may not even have to do that if their device remembers it. That creates a more seamless and convenient experience for them— especially on mobile, where a growing number of online purchases are taking place. The more your visitors come to expect this kind of convenience, the less likely they are to bother with a website that makes them do more work.   Is It Really Worth the Time and Effort to Add New Payment Options? Bayard found that 19% of shoppers who have abandoned a cart said  they didn’t trust the site with their card information. And another 8% directly said there weren’t enough payment options. So, let’s do some quick math: for the average eCommerce store, 70 out of every 100 shoppers who add an item to their cart will bail. And anywhere from 8-19% of those will do so because they’re not satisfied with the current online payment methods you offer. By adding additional online payment options, you could convert up to 13 (that’s 19%) of those 70 shoppers. And if you add the payment methods your target audience prefers, you could convert another 5 or so (the 8% who want other options). Earning up to 18 more conversions per 100 potential shoppers seems like a worthwhile use of your time. Let’s look at some methods to consider.   10 Online Payment Methods to Consider The online payment services on the market all aim to offer easy and secure ways to pay. Each has different reasons to consider using them.   1. Paypal Paypal is one of the biggest and most familiar of all the online payment options. The site has over 254 million users . That’s a lot of people who would have an easier time making a purchase on your website if you let them check out with Paypal. The service boasts that it’s currently used by over 17 million businesses and that customers who use PayPal to check out convert at 82% higher rates than with other payment options. That’s a pretty compelling reason to use PayPal. Luckily, adding a PayPal button to your checkout process is pretty simple (although you may need to work with a developer if you don’t use an eCommerce solution). Expect to pay 30 cents plus 2.9% for each purchase processed through PayPal.   2. Amazon Pay Paypal may be popular, but Amazon is undisputedly one of the most popular sites across the whole web, and one that almost all your customers will have accounts with already.  Adding  Amazon Pay to your store can make it easier for Amazon customers to shop with you without having to key in their payment data in your checkout. You’ll reduce barriers to purchase for hundreds of millions of customers, while also offering a payment option that the company promises has proven fraud protection. Amazon’s payment method works well on mobile devices, offering a seamless experience where it matters most. Setting up an Amazon Pay button your website with their Express Integration option can take a matter of minutes. Or you can use their API, which takes a little longer, but allows you to customize the experience to better fit in with your website. As with PayPal, the cost of using Amazon Pay is 30 cents plus 2.9% for each purchase.   3. Google Pay If anyone can compete with PayPal and Amazon for market share, it’s Google. The company now offers their own online payment method,  Google Pay . Google says hundreds of millions their users already have  card information saved to their Google accounts, which means providing a Google Pay option offers added convenience for a significant number of people. As with the other options, they promise an intuitive process—on desktop and mobile—and top-notch security through encryption. Google Pay also lets retailers set up loyalty programs, digital gift cards, and deals for customers so everyone can skip the paper and plastic cards. And Google Pay works with PayPal and Visa Checkout for added reach. Notably, they don’t charge you anything for using the service. It’s free for both you and your customers.   4. A meric an Express American Express might not have the market share that our first three online payment gateways do, but it has something just as valuable: consumer trust. While American Express is not as ubiquitous as some its credit card competitors, it has one of the highest satisfaction rates in the industry and tends to target a higher-income consumer than other credit card companies. As such, the people who would find an American Express checkout option attractive are likely to be some of the top visitors you’d want to attract. They promise fraud protection, 24/7 customer support, and the flexibility to work with a number of payment processors and consider different add-on features. And they can accept over 120 currencies, so if you’re interested in attracting international customers, that’s a big benefit. The catch, as you might expect, is that the option costs more than most of your other choices. Prices for American Express’s gateway start at $20 a month for up to 100 transactions, but go up for additional transactions. And they have a setup fee on top of that number which starts at $99. If you think you’ll have enough high-value customers likely to see a benefit in using the AmEx gateway to check out, the cost may be worth it though.     5. Apple Pay For people who use Apple devices—and that’s more than 64% of people in the U.S. — Apple Pay works as a mobile wallet when they’re out and about, and a one-click payment option on websites that accept it. For mobile users, customers can even check out with Apple Pay by using their touch identification—it doesn’t get much easier than that. Apple Pay uses tokenization to keep credit card information secure, meaning that once a user provides their credit card information to the service, the device communicates with the issuing bank to create a randomly generated number (or token) to represent that card. That obscures the information from hackers, keeping consumers’ financial data safe while working quickly. You can set your website up to accept Apple Pay by using their API, as long as you already use one of the compatible platforms or payment providers . Like Google, Apple’s payment gateway is completely free for both merchants and customers.   6. Stripe Stripe provides an feature-rich payment processing platform that makes it easy to accept payments from a range of sources (credit cards, digital wallets, ACH transfers, and different currencies). They also provide a number of options for the checkout process. If you have limited coding skills, you can add their embedded checkout to your site with one simple line of Javascript, or you can create a more unique payment form with their custom UI toolkit. Where some of the options we’ve looked at so far are primarily useful as an add-on checkout option, Stripe provides a good basis for other online payment methods to be added onto. As with some of the other options, Stripe costs 30 cents plus 2.9% for domestic credit card processing, and .8% for ACH payments.   7. Square While  Square is mostly associated with in-person point-of-sale (POS) payment processing, the company also offers eCommerce options. They have an online payment API that accepts many of the payment methods we’ve included here (Google Pay, Apple Pay, Masterclass), as well as credit card payments. In addition to payment processing, they offer an easy checkout solution that allows customers to set up profiles at the same time that they provide their payment information. Like many of the other solutions, Square charges 2.9% plus $.30 per payment.     8. Visa Checkout Like the payment gateway from American Express,   Visa Checkout  makes it extra easy for all Visa cardholders to check out on your website without having to fill in all their payment information. There are over 2 million people enrolled in Visa Checkout, so you’d be making the checkout process easier for a significant portion of your audience.   That convenience clearly makes a difference, since Visa’s data shows that offering Visa Checkout can increase conversions by 42%. The payment option includes advanced security features and easy setup options.   9. Masterpass Mastercard’s  Masterpass payment option is similar to those offered by American Express and Visa. It makes it easy for any Mastercard holders to quickly and easily check out from your website. And it provides the kind of advanced security in the payment process you’d expect from a credit card company—including user verification, tokenization, issuer authentication, and fraud monitoring. Mastercard doesn’t charge any fees to either you or the customer. And the company has developers available to help you get set up .   10. 2Checkout 2Checkout is a global payment processing solution that accepts payments from across the world in a number of different currencies. They provide a customizable checkout that you can design and add to your website, extensive fraud protection, and a responsive design that ensures customers can easily check out across devices. They offer an API that makes adding the processing solution to your website fairly simple, while also providing the flexibility to customize it as needed. The company charges 2.9% plus 30 cents per transaction, with extra fees for foreign customers.   Choosing Your eCommerce Payment Gateway As you can see, when it comes to getting paid, you have options. But it’s less a matter of finding the right one, and more a matter of determining just how many different online payment methods you want to make available to your customers. If adding more options to your checkout process makes buying products from you faster and more convenient, you’re likely to see an increase in sales as a result—so the question may really be, can you afford not to add more payment options? Find the post on the HostGator Blog Continue reading

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Abandoned Cart Addon for WHMCS

Does anyone use any type of abandoned cart software to send an email or emails to someone who goes through the checkout process at least up … | Read the rest of http://www.webhostingtalk.com/showthread.php?t=1747669&goto=newpost Continue reading

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